Galaxy FBO ADS is #1 US FBO. Wilson Air Ctr CHA #2, Texas Jet FTW #3, Pentastar PTK #4, Monterey Jet Ctr MRY #5.
Best US Independent is Texas Jet FTW. Most Improved is Wilson Air Ctr CHA.
Best US FBO Chains: Small (3–10) Galaxy FBO, Large (11+) Million Air.
Pro Pilot readers returned 707 survey forms in the 51st annual PRASE (Preferences Regarding Aviation Services and Equipment) Survey of 2024. Original Pro Pilot FBO Survey initiated in 1974.
Top US FBOs
US Galaxy FBO ADS
Independent Texas Jet FTW
Most Improved Wilson Air Ctr CHA
Small Chain Galaxy FBO
Large Chain Million Air
Top International FBOs/Handlers
Canada Skyservice YYZ
Mexico Cabo San Lucas FBO CSL
Caribbean Bohlke STX
Latin America Mapiex Intl PAC
Europe Farnborough Airport FAB
Middle East & Africa Jet Aviation DXB
Asia Hong Kong Business Av Ctr HKG
FBO Personnel
Line Tech Jason Gray, Monterey Jet Ctr MRY
CSR Kawai Lopez, Monterey Jet Ctr MRY
Other services
Catering – each region has a winner with no overall national title.
Northeast – Rudy’s NJ area
South – Silver Lining MIA area
Midwest – Fivestar Gourmet PTK
Fuel Brand
Phillips 66
Aviation Fuel Credit Card
AVCARD by World Fuel Services
Intl Trip Planning
World Fuel Trip Support
MRO
Duncan Aviation
Pro Pilot Writer
Karsten Shein
Methodology
The Professional Pilot PRASE Survey is an annual tabulation of customer opinions of aviation ground services. Executives in charge of flight departments, aviation managers, chief pilots, CEOs, and other qualified subscribers to Professional Pilot magazine are polled once a year in order to determine the PRASE Winners’ List. Pro Pilot’s PRASE is the gold standard of aviation ground service leaders.
Pro Pilot uses a multistep process to ensure accurate PRASE Survey results.
1 PRASE voting ballots were sent to subscribers in different waves.
• Digital forms were sent to subscribers directly in Sep 2023.
• Subsequently, forms were mailed with the Oct 2023 issue of Professional Pilot
magazine.
• Additional direct mailings were sent to Pro Pilot subscribers in Nov 2023, and electronic forms were e-mailed in Sep, Oct, Nov, and Dec 2023, and in Jan, Feb, and Mar 2024.
• PRASE Survey form was shared on www.propilotmag.com, and PP social media accounts –Facebook, LinkedIn, Instagram, and Twitter. We monitored closely every form received. Only Pro Pilot subscribers’ votes were accepted.
Subscribers were instructed to return their completed ballots to Professional Pilot in Alexandria VA. Cutoff date for the 2024 PRASE Survey was Mar 31, 2024. Late ballots were not included in the tally.
Strict checking and verification was done and only 1 ballot per participant was allowed. Voting was restricted to qualified Pro Pilot subscribers only.
In categories where they compete, members of organizations or individuals were not permitted to submit ballots. Public relations, marketing, and advertising personnel are ineligible. PRASE Survey results are based on operators’ experience during the past year only. Pro Pilot does not use evaluations and/or results from previous years.
Ballots are checked thoroughly to ensure all information listed is current and correct.
Careful verification of FBO names is made since some names change because of mergers or acquisitions. The 2024 PRASE Survey received a total of 707 ballots. Of these forms, a total of 547 met the Pro Pilot acceptance criteria and were used in the analysis. There were 160 ballots disqualified due to inconsistencies, errors, duplications, or lack of required information.
2 Qualified ballots were transferred into a database and sent to Conklin & de Decker, a JSSI company, for analysis.
3 Database information was analyzed and tabulated by Conklin & de Decker at its headquarters in Arlington TX.
A precount was accomplished as a preliminary step, followed by a final count to determine the rankings and winners.
The winners’ list was finalized on April 12, 2024.
For a full view of the 2024 PRASE winners results… click here