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Readers comments on FBOs and ground service providers

Although Galaxy FBO is new to ADS (Addison, Dallas TX), they wasted no time in becoming the best FBO in the Dallas metroplex!

David Buono
ATP. HA420 HondaJet
Omni Air Transport
Addison TX


Texas Jet at FTW is our favorite FBO. They go above for our service.

John Sterling
ATP. Citation CJ4
Precision Flying Service
Port Lavaca TX


Wilson Air Center CHA is where we go because we are treated so well.

Milt Russell
Comm-Multi-Inst/CFII. Citation CJ3
Chief Pilot
Steel Warehouse
South Bend IN


CSR Meghan Burns and the entire team at Pentastar Aviation PTK are fantastic! Meghan’s ability to solve problems and present a viable solution is second to none! Please recognize and reward her with bonuses, pay raises, and increased responsibilities at every opportunity.

Gary White
ATP. Praetor 500
Cleveland OH


Banyan Aircraft Service at FXE (Exec, Fort Lauderdale FL) is likely the best FBO I’ve visited. The personnel are incredibly efficient and nice. Their maintenance department is awesome, responsive, and reasonably priced. Don Campion’s great customer service  attitude is evident  in every aspect of the business and in each employee.

Gary Parker
Comm-Multi-Inst. Citation Mustang
Owner & Pilot
Lewes DE


Monterey Jet Center at MRY (Monterey CA) is exceptional. The CSRs always greet you with a smile and want to help you. Line techs are available all the time to park your aircraft. If you drop in unannounced, they rush out to assist you as safely as possible.

Michael Baker
ATP. Global Express
Watsonville CA


In my 20 years of flying, CSR Solange Videira from Skyservice YVR (Vancouver BC, Canada) is probably the best CSR that I have ever dealt with. She is helpful and kind not only  to all of our employees, but also to the passengers that we fly. I’ve seen her on multiple occasions go out of her way to make someone’s day. She is a keeper!

Carlos Reyes
ATP. Legacy 450 & Praetor 500
Calgary AB, Canada


Our preferred FBO is jetCenters of Colorado FNL (Fort Collins CO). I couldn’t be more pleased with their excellent service.

Bruce Ray
ATP. Citation Longitude
Columbus OH


Business Jet Center DAL (Love, Dallas TX) continues to be a leader in the industry. Consistency in quality, service, and attention are its best assets. I’m very pleased with all aspects of service.

Armando Garza
ATP. Citation Latitude
Chief Pilot
Alonso Cantu Construction
McAllen TX


Based on my experience, I can state that the guys at City of Ganesville FBO – GLE (Gainesville TX) are the best.

Dan Jonson
ATP. King Air B300, Pilatus PC-12  & TBM 700 
State of Wisconsin
Pardeeville WI


Texas Jet FTW (Meacham, Fort Worth TX) is an excellent FBO, with line service and CSR members who do fantastic work!

Harold Codding
ATP. Learjet 45
White Settlement TX


Atlantic Aviation HOU (Hobby, Houston TX) is excellent.  From the front desk staff all the way to the last line person, you are constantly taken care of before even having to ask. Our clients receive friendly, prompt seamless service from start to finish.

Charles Parker
ATP/CFII. Falcon 900LX
Burnett Aviation
Spring TX


CSRs at Pentastar Aviation PTK (Pontiac MI) are amazing! Their warm hospitality and attention to detail are consistently outstanding. The best anywhere!

Daryl Weber
ATP. Falcon 7X
Magna International
Mississauga ON, Canada


Signature MSP (Intl, Minneapolis–St Paul MN) is our chosen FBO. It’s an all-around excellent facility with first-rate employees. Everyone here is very knowledgeable and always extremely accommodating. Their pilot lounge is very comfortable and relaxing.

Kelly McLaughlin
ATP. Beech 1900D
Warroad MN


Carlsbad Jet Center at CRQ (Carlsbad CA) strives to provide superior customer service, and it shows. There are so many outstanding line techs and CSRs that I am not able to list them all here. However, they know that they are truly appreciated.

Tim Riley
ATP/CFII. Pilatus PC-12
Bay of Dreams Leasing
Lake Forest CA


Meridian TEB (Teterboro NJ) CSR Betsy Wines has been giving  us excellent customer service for over 25 years. No one holds a candle to her. She can do it all, and never makes mistakes. That is why she has won the CSR category 19 times. It’s time to give her #20!

Robert Hallahan
ATP/CFII. Challenger 3500
Chief Pilot
RJH Consultants
Central Square NY


Wilson Air Center CHA (Chattanooga TN), Atlantic Aviation PBI (West Palm Beach FL), and Sheltair TPA (Intl, Tampa FL) are our selected FBOs. We’re very pleased with their services. Most FBOs do a great job, especially when there is competition next door. I’m very impressed and I appreciate great service.

Asa Russ
ATP/A&P. Citation CJ4
Chief Pilot
Eagle Transport Corp
Battleboro NC


ACI Jet North at SNA (John Wayne, Santa Ana CA) is outstanding. Their ground operations crew do a fantastic job in getting my flights in and out of their facility. Ditto on the ground and fuelers at Cabo San Lucas FBO CSL (Cabo San Lucas, Mexico). Both operations, please keep up the good work.

Stephen Sessums
ATP. Embraer ERJ145
Training Captain
SBS Partnership
Henderson NV


Two FBOs come to my mind while we aviate throughout the country – Signature Aviation MHT (Manchester NH) and Atlantic Aviation BCT (Boca Raton FL). In all respects – from customer service, line service, management team, cleanliness of the facility, and any other services offered – these 2 FBOs are the cream of the crop. Both FBOs, if possible, are second to none!

Brian Lee
ATP/CFII. Citation Latitude
Dir of Aviation
Brady Sullivan Properties
Nashua NH


President Chris Grinell has established Aero Star Aviation at DAL as the place for the Embraer Phenom family, surpassing even Embraer’s own service centers! He’s worked on these jets since their inception and truly is the guru. As a bonus, when we went AOG this summer, he dispatched a team and got us back in service quickly. Often, when Embraer can’t find a part, Chris’s team can.

Jim McIrvin
ATP/CFII. Phenom 300 & Global 6000
Chief Pilot
McIrvin Aviation
Washingtonville NY


Line Tech Lloyd Bates retired recently from Signature BNA (Intl, Nashville TN). However, he was without a doubt the friendliest,  most efficient, and prompt line tech we’ve had the pleasure to interact with. He will be sorely missed,
and we wish him all the best in his retirement.

Brian Fields
ATP. Citation Longitude & King Air 350
Corporate Pilot
Ingram Industries
Nolensville TN


Trine Aerospace at COS (Colorado Springs CO) is the MRO we use. They do an outstanding job, especially on the Learjet 45. It’s a pleasure to work with Gen Mgr Andy Olson, as well as Nick who is an excellent mechanic.

James Dahlquist
ATP. Learjet 45
Moyle Petroleum
Rapid City SD


Jet Center at Santa Fe SAF (Santa Fe NM) is our preferred FBO. Line team and training could be better, as compared to previous years. Overall, however, Jet Center at Santa Fe is what other FBOs should strive for.

Cliff Chetwin
Comm-Multi-Inst/CFII. Cessna 182/170
Kestrel Enterprises
Santa Fe NM


Texas Jet FTW is the FBO we’ve selected. They provide top-rated service and friendliness.

Bradley Haubrich
ATP. Falcon 50
Aviation Dept Mgr
JSMI Aviation
Crowley TX


Monterey Jet Center MRY is our favorite FBO. They provide outstanding service for their customers.

Michael Baker
ATP. Global Express
Columbus OH


Wilson Air Center CLT (Charlotte–Douglas NC) is our FBO of choice. Our flight operations are frequently from 0100–0700, and Wilson’s line service team are always sitting in front of our hangar when we arrive, ready to put our aircraft to bed in our hangar, having followed our progress in FlightAware. We’re also pleased with Signature LEX (Lexington KY), which is a spotless property with cozy couches and great equine/racing photos and paintings all around. And Atlantic Aviation CLE (Hopkins, Cleveland OH) has pleasant confines to rest in, with 24-hr deicing and a large ramp.

James Sgueglia
ATP. Pilatus PC-24
MedCenter Air
Charlotte NC


As much as I dislike Atlantic Aviation’s extreme prices, I still have to list Atlantic Aviation West at HPN (White Plains NY) as the number 1 FBO. The entire staff are the best in the industry. Some I have known for over 20 years. I’ve been using Dixie Jet & Rotor Service at LAL (Lakeland FL) for over 10 years for both fixed-  and rotary-wing service. The staff are extremely knowledgeable and they are fair. I’m comfortable leaving our aircraft there, knowing they will be serviced properly with no surprises.

John Corbitt
ATP/Helo. Falcon 2000, Citation CJ4 & Bell 407
V1 Aviation Services
Ocala FL


CSR Pam Coates from Wilson Air Center CHA greeted our aircraft with her positive attitude. CSRs took care of every detail and got pax in and through the FBO with ease. Line service was exceptional, and on the day we left we had an earlier-than-anticipated departure. Heavy frost on the aircraft would have prevented moving up our departure time. However, they emptied a hangar to get us deiced, and we departed on time. What a great team!

William Gilstrap
ATP. Citation Excel/XLS
Kansas City KS