Jets: 1 Bombardier, 2 Embraer, 3 Dassault, 4 Gulfstream, 5 Textron. Turboprops: 1 Daher, 2 Pilatus, 3 Textron.
Bombardier earns position of honor for 2nd consecutive year. Daher keeps 1st place for 6th straight year. Survey results are based on 1123 line evaluations and 1095 survey forms received – a 21.7% return.
Pro Pilot staff report
Data compiled by Conklin & de Decker
Jets
Bombardier conquers the 1st place for 2 consecutive years in the jet division, with an overall score of 8.95, compared to 8.41 earned in 2025 – a difference of 0.54 and the best overall score improvement. Bombardier earns 1st place in all categories. Best category growth was in cost of parts with 8.11, up from 7.33 in 2025 – at 0.78 the greatest increase in the entire survey. Bombardier’s customer support relies on a worldwide support network of 4000 experts available to operators 24/7. Its Customer Support Centre (CRC) is prepared to provide solutions to AOG needs and put aircraft back in the air swiftly and professionally. Bombardier’s Mobile Response Team, with its technicians, vehicles, and parts delivery, is ready to provide solutions to AOG events and technical emergencies.
Embraer keeps the 2nd spot with an overall score of 7.98, down from 8.28 received in 2025. The OEM is 2nd in cost of parts, tech manuals, and tech reps, and 3rd in the company response time and speed in AOG service categories.
Embraer’s Customer Care Center is available for operators 24/7 worldwide. Executive Care is a program designed to budget aircraft maintenance costs. It covers airframe systems, avionics, and interior parts required for line, scheduled, and unscheduled maintenance, drop-ins, and a Mobile Recovery Team specializing in AOG events. It has a total of 77 service centers worldwide.
Dassault places 3rd for the 2nd year in a row, with an overall score of 7.83, down from 7.95 obtained last year. It takes the 2nd spot in service satisfaction, where the OEM made the greatest advance with an 8.17 score, up from 8.14 in 2025. It placed 3rd in tech manuals and tech reps categories.
Dassault’s customer support is available 24/7 worldwide. The Falcon Command Center keeps track of AOGs from bases in the US and France. Its FalconResponse provides AOG support, furnishing parts, tools, and engineering resources necessary to get aircraft back in the air.
Gulfstream ranks 4th, moving up from 5th place last year. Overall score earned is 7.81 this year, compared to 7.59 in 2025 – an improvement of 0.22. Gulfstream ranks 2nd in company response time, spares availability, and speed in AOG service. Best category boost is in speed in AOG service with 8.13, up from 7.63 scored last year – an improvement of 0.50.
Gulfstream customer support is at operators’ disposal around the clock, through their team of engineers, technical specialists, and inventory management professionals. Operators can count on their local FSRs, more than 1350 master technicians, and a worldwide service network allowing access to Gulfstream and factory authorized service centers, parts distribution center, and authorized warranty facilities. Field and Airborne Support Teams (FAST) are available to supply immediate technical support, troubleshooting, and spare parts to AOG aircraft.
Textron rounds out the survey, taking 5th place with an overall score of 7.80, higher from 7.64 in 2025 – an improvement of 0.16. The OEM rates 3rd in spares availability, cost of parts, and service satisfaction categories. Best category increase is in service satisfaction with 8.15, up 0.34 from last year.
Textron Aviation service is on hand 24/7 together with its global network of 18 company-owned service centers, more than 60 mobile service units, and a fleet of rapid response aircraft. Its 1CALL program offers immediate AOG support via a team of maintenance experts. Quality parts and service programs are designed to lower predictable maintenance costs. FSRs are assigned to operators and provide on-site support and diagnostic assistance.
Turboprops
Daher wins 1st place in the TP division for the 6th consecutive year, with an overall score of 9.02, compared to 8.71 in 2025 – an improvement of 0.31. Daher places 1st in all categories of the survey. Speed in AOG service is the most improved category, with 9.35, compared to 8.75 in 2025 – a 0.60 difference.
Daher’s field teams are available to support TBM operators 24/7, together with 2 primary maintenance service centers in the US and France, and a worldwide network of 54 service centers. Kodiak owners and operators can access Kodiak Care 24/7 to obtain support for aircraft in AOG situations.
Pilatus ranks 2nd this year, with an overall score of 7.93, down from 8.39 received in 2025. Pilatus is 2nd in all categories of the survey. Pilatus owners and operators can count on customer support 24/7 through the company’s 3 service centers – in Switzerland, the US, and Australia – and an extensive network of authorized service centers around the world.
Textron is 3rd in the TP division, with an overall score of 7.53, unchanged from last year. Service satisfaction is the category where Textron made its greatest improvement, with a 7.80 score, up from 7.56 in 2025 – a difference of 0.24.
Textron Team Turboprop supports Caravans, Conquests, and King Airs around the world 24/7. In addition, Textron Aviation ProAdvantage programs are designed to help manage maintenance costs, ensuring long-term price protection.
View the full 2026 Corporate Aircraft Manufacturers Product Support Survey here
Methodology
For the 36th year, Pro Pilot has asked corporate turbine aircraft owners and operators to rate the quality of aftersale service provided by business aircraft OEMs. Both electronic and paper forms have been used for this purpose. For the past 25 years, the form has listed the following categories for both jet and TP divisions – company response time, spares availability, cost of parts, speed in AOG service, tech manuals, tech reps, and service satisfaction.
During Mar 2026, a targeted mailing of 5056 survey forms was sent to a random selection of corporate aircraft operators from the Pro Pilot subscription list, plus an additional turbine aircraft operators list. A total of 1095 survey forms, representing a 21.7% return, came back to our research department by the Jul 27 cutoff date. A total of 921 survey forms were accepted as being properly filled out, providing 1123 line evaluations – 913 for the jet division and 210 for the TP section. A total of 174 forms were disqualified due to inconsistencies, errors, duplications, or lateness.
Pro Pilot rules require a minimum of 100 line evaluations to qualify for ranking in the jet division. A total of 5 manufacturers met the criteria – Bombardier, Dassault, Embraer, Gulfstream, and Textron (Beechjet, Citation, and Hawker). Six other manufacturers received insufficient evaluations to rank in the jet division – Airbus (6), Boeing (10), Cirrus (3), Eclipse (1), HondaJet (2), and Pilatus (13).
In the TP division, the minimum requirement to rank in the survey is 35 responses. A total of 3 aircraft OEMs met the criteria – Daher, Pilatus, and Textron (Caravan, Conquest, and King Air). Manufacturers that did not meet the criteria were Aero Commander (1), de Havilland (1), Fairchild/Swearingen (1), Mitsubishi (1), Piaggio (5), and
Piper (16).
Survey respondents were asked to rate corporate aircraft OEMs on a scale of 1 (poor) to 10 (excellent) within each of the 7 categories. Conklin & de Decker, a JSSI company, acted as research agent for this survey and performed the independent data analysis.
